Help & Support
Guilty Party Support
Having trouble with Guilty Party? Find answers to common questions below, or get in touch with us directly.
Frequently Asked Questions
When does a new case drop?
A new mystery is generated every day at midnight (your local time). Open the app after midnight to find today's fresh case waiting for you.
I missed yesterday's case. Can I still play it?
Past cases are available in the Archive, which is unlocked with a Guilty Party Pro subscription. Free players can only access today's case.
I made the wrong accusation. Can I try again?
No — each case allows only one accusation. This is by design. The one-accusation rule is what makes each case meaningful. Think carefully before you accuse!
My streak reset even though I played yesterday.
Streaks require a completed accusation (not just opening the case). If you read the case file but didn't make an accusation, the streak won't count. Make sure to complete each case fully before midnight.
How do I cancel my Guilty Party Pro subscription?
Subscriptions are managed by Apple. To cancel: open Settings on your iPhone → tap your name → Subscriptions → find Guilty Party → tap Cancel Subscription. Your Pro access continues until the end of the current billing period.
I was charged but I don't have Pro access.
Try tapping "Restore Purchases" in the app settings. If the issue persists, contact us at the email below with your Apple receipt and we'll resolve it promptly.
The app is crashing or not loading a case.
Try force-closing and reopening the app. If the problem persists, delete and reinstall — your progress is saved. If you're still having issues, please contact us with your device model and iOS version.
How do I request a refund?
Refunds are processed by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.
Still need help?
Contact us directly and we'll get back to you within 1–2 business days.
✉ hello@insidersdigital.com.auWhen contacting us about a subscription issue, please include your Apple ID email and the date of purchase to help us assist you faster.